Location: Mt. Sterling, IL
Department: Customer Service
Reports To: Senior Customer Service Team Leader
Wage Range: $20.58 - $30.87
As a Key Account CSR, you will work with complex customers within our industry by performing various functions to meet expectations of both internal and external customers. You will become the expert on these accounts by working with various partners and customer communications to assure we are meeting their expectations.
WHAT YOU’LL DO
- Analyze customer requests/needs and provide innovative solutions
- Problem solve through unique situations
- Work with customer to improve service through item forecasting.
- Assist Dot Transportation with delivery appointments and scheduling conflicts
- Involvement in volume growth
- Applies lean thinking and tools to identify and eliminate waste in all areas of the position
YOU MUST HAVE
- High School Diploma
- Successful Dot Foods Customer Service experience
- Effective communication skills
- Analytical skills
- Highly organized with prompt follow-up skills
- Self-motivated
YOU MAY ALSO HAVE
- Bachelor’s Degree
- Actively demonstrates critical thinking and decision-making abilities
ROLE SPECIFICS
- Schedule: Part Time Monday – Friday
- Travel: Occasional overnight travel of approximately 4-5 nights per year. Ability to independently travel as needed, without restriction, by all modes of transportation, including car, plane or train, for customer/vendor calls, training
WHO WE ARE
Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.
WHAT DOT CAN OFFER YOU
As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:
- Competitive compensation package
- Significant advancement opportunities
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
