Location: Ingersoll, ON or Remote in Canada
Department: Customer Service & Development
Reports To: Training Coordinator
Wage Range: $21.76 - $27.20 CAD, plus bonus opportunity

As an Associate Customer Service Representative, you will embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.

WHAT YOU’LL DO

Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
Function as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
Process customer orders to ensure internal order deadlines are completed on time
Go above and beyond to meet customer needs, including appropriate use of empathy
Work closely with a team to include, outside sales, regional teammates, and internal customers.
Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

Fluent proficiency in the French language
High School Diploma
Excellent verbal and written communication skills
Proficient in Microsoft programs such as Office, Word, and Excel
Ability to process a high volume of request (email/phone) at a fast, accurate pace.
Customer service experience

YOU MAY ALSO HAVE

Bachelor’s Degree
Two years in a professional, Customer Service environment
Appetite and proven ability to build customer relationships
Ability to effectively manage multiple tasks simultaneously

ROLE SPECIFICS

Full-time: Monday - Friday
Travel – Occasional overnight travel for outside trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

Significant advancement opportunities
Potential to work from home after 1 year

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

Dot Foods Canada

New Jobs

Associate Customer Service Representative - French Speaking